Over 27 Years of Proactive Remote & Onsite Support

In today's fast-paced digital landscape, waiting for IT issues to arise can lead to costly downtime, lost productivity, and potential security breaches. That's why Record Digital takes a proactive approach to IT support, focusing on preventing problems before they even occur.

At the heart of our proactive strategy is our advanced remote monitoring and management (RMM) platform, powered by Atera. This sophisticated system acts as a vigilant guardian for your work computers and IT infrastructure, providing round-the-clock oversight to ensure optimal performance and security.

Here's how our proactive IT support works for you:

24/7 Real-Time Monitoring: Atera continuously monitors the health and performance of your workstations. This includes tracking critical metrics such as CPU usage, memory utilization, disk space, network connectivity, and the status of essential services. By identifying potential issues early, we can often resolve them remotely before they cause disruption to your workflow.

Automated Security Patching and Updates: Keeping your operating systems and software up-to-date is crucial for maintaining a strong security posture. Atera automates the deployment of security patches and software updates, ensuring your systems are protected against the latest known vulnerabilities without requiring manual intervention or interrupting your employees.

Proactive Security Management: Our proactive approach extends to your security. We utilize Atera to monitor your antivirus software status, firewall configurations, and other security measures. We can identify potential security risks, such as outdated security software or unusual activity, and take immediate action to mitigate threats before they escalate.

Performance Optimization and Maintenance: Regular maintenance is key to ensuring your computers run efficiently. Through Atera, we can perform routine tasks such as disk cleanup, defragmentation, and performance optimization remotely, keeping your systems running smoothly and preventing slowdowns that can impact productivity.

Early Warning Systems and Alerting: Atera's intelligent alerting system notifies our support team immediately when potential issues are detected. This allows us to investigate and often resolve problems remotely before you even notice they exist, minimizing disruption and ensuring business continuity.

While our proactive approach aims to minimize disruptions, we understand that issues can still arise. When you need assistance, our expert support team is readily available via secure remote access. This allows us to quickly diagnose and resolve many problems without the need for an onsite visit, saving you time and money.

However, for issues that require hands-on intervention, our skilled technicians are also available for prompt onsite support.

We're committed to providing comprehensive IT support that addresses all your needs, both proactively and reactively.

Benefits of Proactive IT Support with Record Digital:

Reduced Downtime: By identifying and resolving issues early, we minimize disruptions to your business operations.

Enhanced Security: Automated patching and proactive security monitoring help protect your systems from cyber threats.

Improved Productivity: Well-maintained and optimized systems ensure your employees can work efficiently.

Predictable IT Costs: Proactive maintenance can help prevent costly emergency repairs.

Peace of Mind: Knowing your IT infrastructure is being continuously monitored and managed allows you to focus on your core business.

Choose Record Digital for proactive IT support powered by Atera, and experience a more stable, secure, and efficient IT environment.