The Big Switch-Off

Why You Must Move Away from Traditional Phone Lines

The UK's Public Switched Telephone Network (PSTN) is being permanently switched off. BT Openreach is retiring all analogue and ISDN phone lines, meaning every business in the country must migrate to a VoIP-based system. This is not optional -- it is happening.

PSTN and ISDN lines are being retired across the UK
No new ISDN connections are available to order
VoIP delivers 40-60% cost savings over traditional lines
Modern systems offer features analogue lines never could
Businesses that delay migration risk service disruption
Record Group manages the entire transition for you

Plan Your Migration

Modern business communications technology replacing traditional phone lines

Our Telecoms Services

Everything Your Business Needs to Communicate

From hosted VoIP to Microsoft Teams integration, we design, deploy and support telecoms solutions that keep your business connected.

Hosted VoIP Phone Systems

Cloud-hosted business phone systems with enterprise features at a fraction of the cost. Auto-attendant, voicemail-to-email, call queues, ring groups and mobile twinning included as standard.

On-Premise Phone Systems

For businesses that prefer to keep their PBX on-site, we supply, install and maintain on-premise IP phone systems with full control over your infrastructure and call data.

Microsoft Teams Calling

Turn Microsoft Teams into your complete phone system. Make and receive external calls directly from Teams on desktop, mobile or meeting rooms. Perfect if you already use Microsoft 365.

SIP Trunking

Replace expensive ISDN lines with SIP trunks that deliver the same reliability at a fraction of the cost. Scalable channel capacity, number porting and geographic or non-geographic numbers.

Business Broadband & Leased Lines

Dedicated, symmetrical internet connectivity with guaranteed bandwidth and SLAs. From FTTP business broadband to dedicated leased lines for mission-critical operations.

Unified Communications

Bring voice, video, messaging, presence and collaboration into a single platform. One interface for all your communication needs, accessible from any device, anywhere.

Advanced Features

More Than Just Phone Calls

Modern telecoms deliver intelligence, integration and resilience that traditional systems simply cannot match.

Call Recording & Analytics

Record calls for training, compliance and dispute resolution. Detailed analytics show call volumes, wait times, missed calls and agent performance.

Mobile Integration

Your business number on your mobile. Take calls, transfer, check voicemail and see colleague availability from the office app on your smartphone.

Number Porting

Keep your existing business numbers. We handle the entire porting process from your current provider with zero downtime during the switch.

Disaster Recovery

Automatic failover ensures your phones keep ringing even if your internet drops. Calls reroute to mobiles, other sites or voicemail instantly.

Multi-site business office connected by unified communications

Multi-Site Connectivity

One Phone System Across Every Location

Whether you have two offices or twenty, our hosted VoIP platform connects them all under a single system. Transfer calls between sites, share reception cover, and give your customers a seamless experience regardless of which location they reach.

Single system across all sites with free inter-site calls
Centralised management and reporting
Consistent customer experience at every location
Shared call queues and hunt groups across offices
Remote and hybrid worker support built in

Discuss Multi-Site Solutions

Our Process

From Audit to Ongoing Support

We take a structured approach to every telecoms project, ensuring the right solution for your business with minimal disruption.

1

Audit

We review your current phone system, call volumes, contracts and pain points to understand exactly what your business needs.

2

Design

A tailored solution designed around your call flows, team structure and growth plans. We present clear options with transparent pricing.

3

Install

Professional installation with number porting, handset provisioning and network configuration. We work around your hours to avoid disruption.

4

Train

Hands-on training for your team covering call handling, voicemail, transfers, conferencing and admin portal access. Everyone hits the ground running.

5

Support

Ongoing UK-based support, proactive monitoring, system updates and quarterly reviews to ensure your telecoms keep pace with your business.

Pricing

Transparent Per-User Pricing

No hidden costs, no surprise bills. Simple per-user-per-month pricing that scales with your business.

Essentials

$7.99/user/mo

Cloud-hosted VoIP handset
Unlimited UK calls
Voicemail to email
Auto-attendant
Mobile app included

Get Started

Business

$14.99/user/mo

Everything in Essentials
Call recording
Call analytics dashboard
CRM integration
Video conferencing
Teams integration